Return & Refund Policy
Return & Refund Policy
At Aleviqo™, we want you to feel confident about your purchase. If you're not completely satisfied with your order, you may be eligible to return it within 60 days of delivery for a refund, subject to the terms below.
60-Day Return Policy
You have 60 days from the date your order is delivered to contact us and request a return.
To be eligible for a return, the item must be in reasonably good condition and returned with its original packaging where reasonably possible. We reserve the right to refuse returns that show excessive damage, misuse, or intentional alteration.
How to Request a Return
To start a return, please contact our customer support team at support@aleviqo.com.
Please include your:
- Order number
- Name used when placing the order
- Reason for the return
- Photos or other information if requested by our support team
Our customer support team will provide you with the return instructions if your return request is approved.
Return Shipping
Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws, return shipping costs may be the responsibility of the customer.
If you received a defective, damaged, or incorrect item, please contact us at support@aleviqo.com before sending it back. We will review the issue and provide the appropriate instructions.
Refunds
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
If your return is approved, the refund will be issued to the original payment method used for the purchase.
Please allow additional time for your bank, credit card company, or payment provider to process and post the refund to your account. Processing times may vary depending on the payment provider.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible at support@aleviqo.com.
To help us resolve the issue quickly, we may ask you to provide photographs or other information showing the condition of the item and packaging.
Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.
Items That Cannot Be Returned
We may not accept returns for items that have been excessively used, intentionally damaged, altered, or returned outside the 60-day return period, except where otherwise required by applicable law.
Late or Missing Refunds
If you have been notified that your refund has been issued but you have not received it, please first check your bank account or payment provider.
If the refund is still missing after allowing reasonable processing time, please contact us at support@aleviqo.com and we will be happy to assist you.
Exchanges
If you need a replacement because your item arrived damaged, defective, or incorrect, please contact us at support@aleviqo.com. We will review your request and let you know the available options.
Questions About Returns?
If you have any questions about our Return & Refund Policy, please contact us:
Email: support@aleviqo.com
We reserve the right to update this Return & Refund Policy from time to time. Any updates will be posted on this page.